Policies and terms

Business details

Business

Curbside Shine

Service

Curbside trash, recycling and yard waste bin cleaning

Service area

Waltham, Newton, Watertown, Belmont, Lexington and nearby towns in Massachusetts

Phone and text

(857) 605-9280

Email

curbsidetrashbins@gmail.com

Privacy policy

Curbside Shine is a small local business. We collect only what we need to clean your bins and keep in touch about your service. We don't sell your information, and we don't use it for advertising.

What we collect

• Booking details you send us: your name, phone number, street address, town, trash pickup day, plan, number of bins, preferred cleaning day and any notes (like a gate code). Email is optional.
• Messages: calls, texts and emails you exchange with us.
• Service records: dates we cleaned your bins and what you paid.

When you submit the booking form or a data deletion request, your details are sent to us through our website host, Netlify, which stores the submission and emails it to us.

How we use it

• To schedule and carry out your cleanings.
• To contact you about your service: confirmations, reminders, schedule changes and billing.
• To keep basic business and tax records.

Texts and emails

We only text or email you about your service. We don't send marketing messages. To stop texts, reply STOP at any time. To stop emails, reply "unsubscribe" or email us. Message and data rates may apply.

Who we share it with

We don't sell or rent your information. It passes through the tools we use to run the business: our website host (Netlify), which receives form submissions, our phone carrier, and our email provider (Gmail). We'll also disclose information if the law requires it.

How long we keep it

We keep your information while you're a customer, and for up to 2 years after your last cleaning for our records. After that we delete it, unless the law requires us to keep it longer.

Your choices

You can ask us to show you, correct or delete the information we hold about you. See Delete your data. We'll respond within 30 days.

Children

Our service is for adults. You must be 18 or older to book. We don't knowingly collect information from children under 13. If you think a child has sent us information, contact us and we'll delete it.

Security

We keep your details in accounts protected by passwords and only use them to run your service. We never ask for card numbers, bank details or Social Security numbers by text or email.

Changes

If we change this policy, we'll update the date at the top of this page.

Delete your data

Ask us to delete everything we hold about you. Fill this in and press Send request. We'll confirm when it's done, within 30 days. If you have an active plan, deleting your data also cancels it.

Terms of service

By booking a cleaning, you agree to these terms.

Booking

• You must be 18 or older and the owner or resident of the service address, or have their permission.
• Your booking is confirmed only when we reply to confirm it.

Our service

• We clean bins at the curb on your trash day, after pickup. Cleaning the day after pickup is available for $10 more per cleaning.
• Please leave your bins at the curb and empty. If a bin isn't out or we can't reach it, we may skip it. If there's still trash inside, we bag it and clean the bin anyway. A skipped bin still counts as a visit unless the skip was our fault.
• We dispose of wash water safely. We don't dump it in the street or storm drains.
• We clean year round when it's at least 35°F and there's no severe weather. Otherwise we reschedule, and we'll let you know first.

Prices and payment

• Current prices are listed on our Plans section and include 2 bins. Each extra bin is $5 per cleaning. We'll confirm the total before your first cleaning.
• If prices change, we'll tell you at least 30 days before the change affects a recurring plan.

Cancelling

You can cancel a recurring plan at any time, with no cancellation fee. Text or email us before your next scheduled cleaning.

Skipping and pausing

You can skip a cleaning by letting us know at least 48 hours ahead, or pause your plan any time.

Damage

We take care with your bins. If we damage one, tell us within 48 hours and we'll make it right. We aren't responsible for bins that were already cracked or worn out.

Law

These terms are governed by the laws of Massachusetts.

Offers and referrals

20% off your first cleaning

• New customers get 20% off their first cleaning, on any plan.
• One discount per household and service address.
• It applies to the first cleaning only. Later cleanings are full price.

Referral program

• When a new customer names you under "Who referred you?" as they book, and then completes their first paid cleaning, you earn one credit.
• Every 5 credits gets you one free month: one free cleaning on the Monthly plan, or $20 off a future cleaning on any other plan.
• Each referral must be a different household at a different address. Referring yourself or your own household doesn't count.
• You need an active plan or an upcoming cleaning to use your free month. Credits have no cash value and can't be transferred.
• We keep track of your credits. Text or email us any time to check your count.
• We may change or end the program. Credits you've already earned will still count.

Refund policy

• Not happy with a cleaning? Tell us within 48 hours and we'll come back and clean it again for free.
• Still not happy after the second cleaning? We'll refund that visit.
• We missed your cleaning? We'll reschedule it, or refund that visit if you prefer.
• Cancelled a plan? You won't be charged for cleanings after you cancel. Payments for cleanings already done aren't refunded.

To ask for a refund, text or email us with your name and address.

Cookie policy

This website doesn't use cookies, analytics, ad trackers or scripts from other companies. It doesn't store anything in your browser. That's why there's no cookie banner. There's nothing to agree to.

The company that hosts this website may keep standard server logs, such as your IP address and browser type, to operate and secure the site. That's covered by the host's own policies, not ours.

If we ever add cookies or analytics, we'll update this policy and ask for your consent first where required.

Accessibility

We want everyone to be able to use this site. It's built to meet WCAG 2.1 level AA: it works with a keyboard and screen readers, images have text descriptions, text has enough contrast, and it follows your light or dark mode setting.

If something doesn't work for you, call or text (857) 605-9280. We'll help you book by phone and fix the problem.

Credits and licenses

• The Curbside Shine name and logo belong to Curbside Shine.
• The logo lettering uses Russo One and Michroma, both licensed under the SIL Open Font License 1.1, which allows commercial use and embedding in logos.
• Website text uses your device's own system font. No fonts or images are loaded from other websites.